Does my Willow & Wood product come with a warranty?
Yes, all Willow & Wood products are covered by a 12 month warranty. This warranty does not cover general wear and tear, accidental damage or any product that has been modified in any way.
Can I order by phone or email?
We do not take orders by phone but if you are unsure about ordering on our site you are able to email us your order at email@example.com. We will then email your order and invoice to you with a link to Paypal where you can easily pay by credit card.
What forms of payment do you accept?
We accept credit card via Paypal or if you would prefer to pay by direct bank transfer, please contact us for our banking details. Paypal is a safe and easy payment gateway which takes payment via their fully encrypted site so your credit card details are not disclosed to anyone besides Paypal – not even Willow & Wood.
How much will my shipping be?
For shipping costs please refer to the shipping calculator within your “Shopping Cart”. This calculator will give you different options according to where you live, the cheapest to more expensive couriers and also the time taken to deliver.
How will my order be delivered?
All products will be delivered by courier or private delivery by Willow & Wood. Most couriers do not give you a specific date or time that they will deliver. You will only receive an Estimated Time of Arrival (ETA).
How will I know when my purchase will be delivered?
You will be advised by email that your purchase has been shipped.
What if I change my mind about my order and want to return it?
All products are able to be returned within 7 days of receiving the product or pickup from our workshop.
Can my order be left if no one is home?
In the case that a customer would like their order left in a safe place around their home if no one is available to sign for the delivery, you may request an “Authority To Leave”. However, if there are any damages that have occurred during transit, we cannot be held responsible for these as they were not checked before signing for the delivery. Please note on your order if you would like an Authority To Leave “ATL”.
Does Willow & Wood offer an Industry Professional Discount?
Yes, we do. Please contact us at firstname.lastname@example.org for further information.
Does Willow & Wood have loan products for photo shoots?
Yes, all of Willow & Wood products are available for photo shoots. Please contact us at email@example.com for availability, requirements and delivery information.
Does Willow & Wood have a media kit?
Yes, please contact us at firstname.lastname@example.org for high/low resolution or deep etched photography and also our current media kit.