REFUNDS AND RETURNS
We offer a 7 day money back guarantee when the item is returned in it’s original condition and in it’s original packaging.
All damages or faults to the item need to be reported within 24 hours of delivery by email with corresponding photos to ensure a full refund or exchange.
If the return is because you have changed your mind, we ARE able to refund the purchase price but not the shipping cost. The item must not be damaged, scratched or scuffed in any way.
If the product is damaged (in transit) or faulty in any way, we will refund both the purchase price and the shipping cost but the product must be returned to us in the original condition and also original packaging. Refunds cannot be given due to accidental damage by the customer.
We ask that all deliveries from the courier be checked for damages before being accepted and signed for.
The personal information that is collected by Willow & Wood will NEVER knowingly be shared or sold with any 3rd party without your express consent. You may occasionally be contacted by Willow & Wood for the purposes of marketing or special offers but you are able to refuse this marketing at any time by emailing us at firstname.lastname@example.org.
We collect your information such as name, address, phone number and Paypal/payment details (only for the purpose of a transaction). You can check the information that we hold by emailing us at email@example.com.
The text, images, products and all other content displayed on this website and blog is copyright of Willow and Wood Pty Ltd (“Willow & Wood”) – © Willow & Wood 2014. This content may not be copied, reproduced or modified for commercial purposes in any way without the express permission of Willow & Wood.
Permission is granted to electronically copy and print hard copies of pages from this site for personal use only. The copy or transmission of contents to any third party for their personal use is permitted as long as Willow & Wood are acknowledged as the source of this content.
Willow & Wood take the safety of you and your family very seriously and that is why we recommend that all products be expertly hung and secured by a building professional, skilled handyman and/or an experienced DIYer. No products should ever be hung above a child’s or other person’s bed head. Willow & Wood cannot take any responsibility for incorrectly hung and secured products. To the greatest extent permitted by law, Willow & Wood, its officers and employees accept no liability for any injury, damage or loss (however arising) suffered or incurred in respect of a Willow & Wood product, its installation, maintenance or transportation (including, without limitation, any liability arising from negligence).
All of our products are covered by a 12 month warranty. The warranty covers manufacturing defects but it DOES NOT cover general wear and tear or the consequences arising from the product not being fixed incorrectly or sufficiently. The warranty becomes void if the product is altered in any way.