REFUNDS AND RETURNS
We want all of our customers to be happy with their purchase but if you're not, we offer a 7-day money back guarantee when the item is returned unused, in original condition and in its original packaging. We can provide a full refund (minus the shipping cost). The customer is responsible for all return shipping costs.
If you would like to return an item, please contact us by email within 7 days of receipt of goods to obtain approval of return and directions for return. The customer is responsible for returning the item to us in an unused, original condition in its original packaging. We will provide details of where to return your item. Items need to be returned within 30 days of receiving your order. Once the item has been received by our warehouse we will advise you by email and refund your purchase price. If there is any damage or the item does not have its original packaging you will not be able to receive a FULL refund.
You will need to contact us within 7 days of receiving your order to notify us of your desire to return the item. We require the item to be physically returned to the warehouse within 30 days of originally receiving your order.
The personal information that is collected by Willow & Wood will NEVER knowingly be shared with or sold to any 3rd party without your express consent. You may occasionally be contacted by Willow & Wood for the purposes of marketing or special offers but you are able to refuse this marketing at any time by emailing us at firstname.lastname@example.org or opting out of a subscribed email.
We collect your information such as name, address, email address, phone number and Paypal/payment details (only for the purpose of a transaction). You can check the information that we hold by emailing us at email@example.com.
The text, images, products and all other content displayed on this website and blog is copyright of Willow and Wood Pty Ltd ("Willow & Wood") - © Willow & Wood 2017. This content may not be copied, reproduced or modified for commercial purposes in any way without the express permission of Willow & Wood. Permission is granted to electronically copy and print hard copies of pages from this site for personal use only. The copy or transmission of contents to any third party for their personal use is permitted as long as Willow & Wood are acknowledged as the source of this content.
We are happy for you to share our images on social media but please tag us if you do.
All of our products are covered by a 12-month warranty. The warranty covers manufacturing defects but it DOES NOT cover general wear and tear or the consequences arising from the product not being fixed correctly or sufficiently. The warranty becomes void if the product is altered in any way.
Willow & Wood take the safety of you and your family very seriously and that is why we recommend that all products be expertly hung and secured by a building professional, skilled handyman and/or an experienced DIYer. No products should ever be hung above a child’s or other person's bed head. Willow & Wood cannot take any responsibility for incorrectly hung and secured products. To the greatest extent permitted by law, Willow & Wood, its officers, and employees accept no liability for any injury, damage or loss (however arising) suffered or incurred in respect of a Willow & Wood product, its installation, maintenance or transportation (including, without limitation, any liability arising from negligence).