Responsible Gaming

Our Commitment to Safe Gaming

Gaming Should Be Entertainment

At Willow and Wood, we believe online gaming should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. Always gamble with money you can afford to lose, and never view it as an investment or income source.

Age Verification

We are committed to preventing underage gambling. All players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is greater. Australia's legal gambling age is 18 years old. We strictly enforce age verification at registration and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses by gambling more to try to recover money lost
• Spending more time and money on gambling than intended
• Hiding gambling activities or lying about the amount spent
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Feeling anxious, irritable, or restless when unable to gamble
• Failed attempts to cut down or quit gambling
• Using gambling to escape problems or negative emotions
• Losing interest in other hobbies and activities
• Experiencing financial, legal, or relationship problems due to gambling

If you recognize these signs in yourself or someone you know, please reach out for help immediately.

Self-Help Tools and Controls

We provide the following responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you are willing to lose during a set timeframe
• Betting Limits: Control the maximum stake per bet
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
• Session Time Limits: Set automatic session timeouts to prevent extended play
• Self-Exclusion: Temporarily or permanently exclude yourself from your account

We encourage you to use these tools proactively. You can adjust your settings at any time through your account dashboard.

Support Organizations and Resources

If you need professional help, the following organizations offer confidential support and counseling:

Australia

• Gambling Help Online – Free, confidential counseling and support for problem gambling
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858
• Gamblers Anonymous Australia – Support groups and peer assistance
  Website: www.gamblersanonymous.org.au

United Kingdom

• GamCare – Free support and counseling for problem gambling
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk

Canada

• Responsible Gambling Council – Prevention, treatment, and policy resources
  Website: www.responsiblegambling.org

United States

• National Council on Problem Gambling – Helpline and resources
  Website: www.ncpgambling.org
  Phone: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Center for Health Education
  Website: www.bzga.de

Take Action Today

If you believe you have a gambling problem, please seek help immediately. Problem gambling is treatable, and support is available. Reach out to one of the organizations listed above—they are confidential, non-judgmental, and free to use.

Your wellbeing is our priority. Never hesitate to use our responsible gaming tools or contact a support service if you need assistance.

Last updated: 2026 | Willow and Wood | willowandwood.com.au